Account & Data
Is my data backed up?
Is my data backed up?
Yes. PackKit stores your inventory, trips, and settings in a secure cloud database. Your data is tied to your account, not your device, so it’s safe even if you lose or replace your phone.
Can I use PackKit on multiple devices?
Can I use PackKit on multiple devices?
Yes. Sign in with the same account on any device and your inventory, trips, and settings will be available. Changes sync automatically.
What happens if I delete the app?
What happens if I delete the app?
Your data stays in the cloud. Reinstall PackKit, sign in, and everything will be right where you left it.
Can I change my email address?
Can I change my email address?
Not from within the app currently. Email support@packkit.me and we’ll help you update it.
How do I delete my account?
How do I delete my account?
Email support@packkit.me with your request. We’ll permanently delete your account and all associated data.
Inventory
What happens if I delete an item that's in a trip?
What happens if I delete an item that's in a trip?
Deleting an item from your inventory also removes it from any trips it was added to. If you just want to remove an item from a specific trip without deleting it from your inventory, open that trip and remove it there instead.
What is the Liquid flag for?
What is the Liquid flag for?
The Liquid flag marks items subject to TSA liquid rules or shipping restrictions: shampoo, contact solution, sunscreen, and similar items. It shows as a visual indicator in your packing list so you remember to handle those items separately, such as in your quart-size TSA bag. It doesn’t affect packing logic or counts.
What's the 'Packing Container' category?
What's the 'Packing Container' category?
Items in the Packing Container category can act as containers in your packing list: suitcases, backpacks, packing cubes, tote bags, and so on. Add them to a trip and you can assign other items inside them, mirroring how you’d physically pack.
How many items can I add to my inventory?
How many items can I add to my inventory?
There’s no enforced limit. Add as many as you need.
Trips
What's the difference between a trip and a template?
What's the difference between a trip and a template?
A trip is a specific packing list for a specific journey, with a destination, dates, and a status that moves from Planning through to Archived. A template is a reusable snapshot of a packing list with no dates attached. Use templates to quickly start a new trip without rebuilding your list from scratch.
Why can only one trip be Active at a time?
Why can only one trip be Active at a time?
The Pack tab shows your active trip’s checklist. Allowing multiple active trips simultaneously would create ambiguity about which one you’re packing. If you need to switch, set a different trip to Active. The previous one moves back to Planning automatically.
Can I have items in a trip that aren't in my inventory?
Can I have items in a trip that aren't in my inventory?
No. All trip items come from your inventory. This keeps everything consistent. If you update an item’s name or icon in your inventory, it’s reflected everywhere.
Can I reuse the same container across multiple trips?
Can I reuse the same container across multiple trips?
Yes. Your containers (suitcase, backpack, etc.) live in your inventory like any other item. Add the same container to as many trips as you like.
What happens to a template if I delete an item from my inventory?
What happens to a template if I delete an item from my inventory?
The item is removed from the template. Future trips created from that template won’t include it.
Packing
Can I use PackKit offline?
Can I use PackKit offline?
PackKit requires an internet connection to load and sync your data. Offline support is not available in the current version.
Why isn't confetti showing when I check off the last item?
Why isn't confetti showing when I check off the last item?
Make sure all items are checked, including those in nested containers. The progress bar must reach 100% to trigger the confetti celebration. Items in the Unassigned section count too.
The drag-and-drop reordering isn't working. What's wrong?
The drag-and-drop reordering isn't working. What's wrong?
Drag-and-drop is only available in Custom sort mode. If you’re in A→Z or Z→A mode, switch back to Custom using the sort button in the top-right of the Pack view.
Notifications
Why didn't I get a packing reminder?
Why didn't I get a packing reminder?
Check two things: make sure you set a Due Date on the trip, and make sure PackKit has permission to send notifications in your iPhone’s Settings app. Go to Settings > Notifications > PackKit and confirm notifications are enabled.
How do I turn off a packing reminder?
How do I turn off a packing reminder?
Edit the trip and clear the Due Date field, then save. The scheduled notification will be cancelled.
Getting Started
How do I get rid of the sample data?
How do I get rid of the sample data?
The sample trip and inventory items are there to help you explore the app. To remove them:
- Sample trip: Open the Trips tab, tap ⋯ on the sample trip, and select Delete.
- Sample inventory items: Open the Inventory tab, swipe left on each item, and tap Delete.
I forgot my password. How do I reset it?
I forgot my password. How do I reset it?
On the sign-in screen, tap Forgot password, enter your email, and follow the steps. See Changing Your Password for the full flow.